PrivacyPolicy
Unovo Limited
Effective date: 01/09/2025
1.
Introduction
Unovo Limited (“we”, “our”, “us”) is a private limited company registered in England and Wales (Company No: 16375453) with its registered office at Steel City Stadium, Olympic Legacy Park, Worksop Rd, Sheffield, S9 3TL. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect personal data about you when you use our website, engage with our services, or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable data protection laws.
2.
Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly
Name, email address, phone number, company name, job title.
Information submitted through contact forms, proposals, contracts, or surveys.
Information from our relationship with you
Project details, communication history, billing and invoicing records.
Technical information
IP address, browser type, operating system, referral source, pages viewed, and browsing patterns.
Information collected through cookies and similar technologies (see our [Cookie Policy]).
Marketing and communications data
Your preferences in receiving marketing communications from us.
Your interactions with marketing emails (e.g. opens, clicks).
We only collect the minimum personal data necessary to provide our services and operate our business.
3.
How We Use Your Data
We process your personal data for the following purposes, and always on a lawful basis (UK GDPR Article 6):
To provide services (performance of a contract):
Responding to enquiries.
Managing projects, proposals, and deliverables.
To operate our business (legitimate interests):
Maintaining client records.
Improving our website, services, and marketing.
Ensuring IT security and preventing fraud.
To send you marketing communications (consent or legitimate interest, depending on context):
Sharing news, updates, and information about our services.
You can opt out of marketing at any time.
To comply with legal obligations:
Tax, accounting, and record-keeping requirements.
We only collect the minimum personal data necessary to provide our services and operate our business.
4.
Sharing Your Data
We do not sell your personal data. We may share it only with trusted third parties when necessary:
Service providers who support our operations, such as:
CRM platforms
Cloud hosting providers (e.g. AWS, Vercel, Hostinger).
Analytics providers (e.g. Google Analytics).
Professional advisers (accountants, legal advisers).
Regulators or law enforcement, if legally required.
All third-party processors are contractually bound to keep your data secure and use it only for the purposes we specify.
5.
International Transfers
Some of our third-party service providers (e.g. cloud hosting or CRM systems) may transfer personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:
Standard Contractual Clauses (SCCs).
Adequacy regulations recognised by the UK Government.
6.
Data Retention
We will only keep your personal data for as long as is necessary to fulfil the purposes we collected it for.
Enquiries: up to 2 years from last contact.
Client project data: retained for the duration of the contract plus 6 years (for legal and tax purposes).
Marketing data: until you unsubscribe or withdraw consent.
When data is no longer needed, we securely delete or anonymise it.
7.
Your Rights
Under UK GDPR, you have the following rights:
To access your personal data (subject access request).
To correct inaccuracies in your data.
To request erasure (“right to be forgotten”).
To restrict processing.
To object to processing (including marketing).
To data portability (where technically possible).
To withdraw consent at any time (for marketing or other consent-based processing).
You can exercise these rights by contacting us at [insert email address].
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
8.
Security of Your Data
We use appropriate technical and organisational measures to protect personal data, including:
Secure servers and firewalls.
Encrypted data transmission (SSL/TLS).
Regular updates and monitoring of systems.
Restricted access controls within our organization.
9.
Marketing Communications
We may send you information about our services if you have requested it or if you are an existing client (legitimate interest). You can unsubscribe at any time by clicking the link in emails or contacting us.
We will not send you marketing emails without your consent if you are not an existing client.
10.
Cookies
Our website uses cookies to distinguish you from other users and improve your experience. For full details, see our [Cookie Policy].
11.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
7.
Contact Us
For questions, requests, or to exercise your rights, please contact:
Unovo Limited
Steel City Stadium,
Olympic Legacy Park,
Worksop Rd,
Sheffield
S9 3TL
Company No: 16375453
Email: contact@unovo.io